Terms of service

These Terms of Service (the “Terms”) are a binding legal agreement between you and Zenlen, Inc., doing business as Native Cos. (“Native”, “we”, “us”, “our”), a Delaware corporation. These Terms govern your access and use of the website located at www.nativecos.com (the “Site”), all Native‑branded products, purchases, accounts and related services (collectively, the “Services”).

By browsing, accessing, registering an account, placing orders or otherwise using our Services, you agree to be bound by these Terms, our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not accept these Terms, you must not use the Site or any Services.

1. Site Access & Account

You must be at least 16 years old to use this Site.

When you create an account, you agree to provide accurate, complete and current information. You are responsible for safeguarding your account password and for all activities conducted under your account. You may not transfer or assign your account to any third party. We reserve the right to suspend or terminate accounts for fraud, violation of these Terms or other abusive conduct.

2. Products, Pricing & Orders

All product descriptions, images and prices displayed on the Site are subject to change without prior notice. We reserve the right to correct pricing errors. An order confirmation email does not guarantee order acceptance; we may reject or cancel orders for reasons including inventory shortage, pricing error, suspected fraud or violation of our policies.

Title and risk of loss for products pass to you upon carrier hand‑off. You are responsible for all shipping, tax and duties applicable to your purchase.

3. Payment Terms

You authorize us or our payment processors to charge your selected payment method for all ordered goods and applicable fees. You represent that you hold legal authority to use the payment card or payment account provided. All payments are processed through authorized third‑party payment service providers subject to their own terms and privacy rules.

4. Shipping, Returns & Refunds

Our return and refund policy is published on the Site. Return eligibility, timelines and refund methods are set forth therein. Shipping costs for returns may be your responsibility except where required by applicable consumer law. Refunds will generally be issued to your original payment method.

5. Intellectual Property

All text, graphics, logos, photographs, trademarks, artwork and software shown on the Site are the intellectual property of Native or our licensors. You may not copy, reproduce, distribute, modify, publicly display or commercially exploit any content from this Site without our prior written consent. “Native” and related marks are trademarks of Zenlen, Inc.

You may not scrape, crawl, robot‑access or harvest Site data without our written permission.

6. Prohibited Uses

You agree you will not:

Use the Services for any unlawful, fraudulent or harassing purpose;
Impersonate any person or entity;
Attempt to bypass Site security measures;
Post or transmit malware, harmful code or offensive content;
Interfere with Site operation, servers or networks.

We may remove content, restrict access or terminate your usage if you violate prohibited‑use rules.

7. Third‑Party Links & Services

The Site may contain hyperlinks to external third‑party websites. We do not control and assume no liability for third‑party site content, privacy practices or terms. Visiting external links is at your own risk.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND PRODUCTS ARE PROVIDED “AS‑IS” AND “AS‑AVAILABLE”. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON‑INFRINGEMENT. We do not warrant that the website will operate error‑free, uninterrupted or secure.

9. Limitation of Liability

IN NO EVENT SHALL ZENLEN, INC., ITS OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE PURCHASE PRICE YOU ACTUALLY PAID FOR THE RELEVANT ORDER. Some US states do not allow limitation of incidental or consequential damages; those limitations may not fully apply to you.

10. Governing Law & Disputes

These Terms shall be governed by and construed under the laws of the State of Delaware, USA, without conflict‑of‑law rules. Any legal dispute arising from these Terms or your use of the Services shall be brought in state or federal courts located in Delaware.

For California residents: pursuant to California Civil Code § 1789.3 you may file consumer complaints with the California Department of Consumer Affairs.

11. Termination

We may terminate or restrict your access to Services at our sole discretion, for breach of these Terms or for other operational reasons. Sections relating to intellectual property, disclaimers, liability limitation and dispute resolution survive any termination.

12. Severability

If any provision within these Terms is found invalid or unenforceable by a court, the remaining provisions remain in full legal force.

13. Modifications to Terms

We may update these Terms at any time. Revised terms are effective immediately upon posting on the Site with an updated “Last Updated” date. Your continued use of the Site after publication of changes constitutes acceptance of the revised Terms. You are responsible for periodically reviewing this Terms‑of‑Service page.